DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, you can order and go straight to checkout using PayPal, Visa, MasterCard or American Express as methods of payment.
HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?
You will receive an email to confirm.
CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
If the order has not yet been processed and printed, yes.
DO YOU SHIP INTERNATIONALLY?
Yes. All orders outside of the EU will be sent tracked and signed for.
WHICH DELIVERY SERVICES DO YOU USE AND HOW LONG WILL DELIVERY TAKE?
We use Royal Mail First Class as standard. Orders will be sent tracked and signed for outside of the EU
WHAT DO I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?
Please email firstname.lastname@example.org with all your contact details and queries as soon as you think there is something wrong and we will aim to get back to you within 24 hours if not sooner.
HOW DO I RETURN OR EXCHANGE AN ITEM?
Items that have been personalised, i.e. items that you have requested a certain colour/wording or with added Swarovski crystals cannot be refunded or exchanged as they have been made to your specific requirements.
CAN YOU PRINT PRODUCTS WITH MY OWN DESIGN OR IN A DIFFERENT COLOUR?
Yes! Please email email@example.com with any ideas you have!